Returns & Exchanges
At Oak Furniture Store, we stand behind the craftsmanship of our solid wood pieces and offer a 30-day return policy to ensure you are completely satisfied with your home investment. If your new furniture isn't the perfect fit for your space, we are here to help facilitate a smooth return or exchange process.
Initiate Your Request
Contact our customer service team within 30 days of delivery with your order number and photos of the item in its original condition.
Prepare for Collection
Carefully repackage the furniture in its original protective packaging to prevent damage during transit back to our warehouse.
Schedule Pickup
Our specialized furniture couriers will contact you to arrange a convenient time window for the professional removal and collection of the item.
Receive Your Refund
Once our quality control team inspects the returned piece, we will issue a full refund to your original payment method, minus any applicable restocking fees.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing